Answer: Facility electrical connectivity is as follows:
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SF7 & SF8 - The building is dual fed from two separate Pacific Gas & Electric sub-stations. One sub-station feeds our SF7 facility, while the other sub-station feeds our SF8 facility.
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LA4 - The building is dual fed from two separate Los Angeles Department of Water & Power sub-stations. Both sub-stations feed our LA4 facility, with each cabinet receiving power from separate sub-stations.
Answer: Standard install per cabinet is 2 x 20 Amp @ 120/110 Volt circuits. We can also provide:
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30Amp @ 120/110 Volt circuit(s)
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20 Amp @ 208 Volt circuit(s)
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30 Amp @ 208 Volt circuit(s)
If you need more than 3.84 kW (2 x 20Amp @ 120/110 Volt) inside your cabinet, please refer to Question 20 and contact us for specific pricing and space options.
Answer: This depends on your current configuration and the additional circuit(s) requested, but after a signed and updated contract is received, provisioning will take anywhere from 2-5 business days.
Answer: Yes, technically, every facility has a limitation on how much power can be provided to a specific area as there is always a limited amount of power being fed to that facility. Before discussing this further however, here are a few things to consider:
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AMPs x Volts = Watts
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1000 Watts = 1kW
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A 20AMP circuit has 16AMPs usable power available
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A 30AMP circuit has 24AMPs usable power available
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A 20AMP at 120Volt circuit therefore has a 2.4kW capacity with 1.92kW usable
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UnitedLayer Cabinets are built with an allotment of 30 square feet of space corresponding to both the actual cabinet dimensions (7 square feet) and the corresponding walkways and support infrastructure such as UPSs, CRAC units, ect. needed for each cabinet (23 square feet)
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Total power fed to a given facility does not equate to total usable power for colo or managed services infrastructure, as the cooling and support equipment within the facility are also drains on this power feed
Our datacenters are built with the capacity for at least 128W per square foot, or 3.84kW per cabinet usable, or 2 x 20AMP at 120Volt circuits per cabinet. As we must take into consideration the number of available circuits we have relative to our available square footage of conditioned space we have available, if you require more than 3.84kW per cabinet, we must charge for the commensurate space associated with your additional power needs.
Answer: Power outages at UnitedLayer facilities are as follows:
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SF7 & SF8 - 200 Paul has experienced 3 separate PG&E related outages in 2007. During this time, all UnitedLayer UPS & Power Generator Sets worked as conditioned and no UnitedLayer client lost power. UnitedLayer has maintained a 100% uptime record since moving into 200 Paul in August of 2005.
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LA4 - 530 West 6th has not had an outage for the past 2 years on either redundant utility feed.
Answer: Currently power monitoring is performed within our facilities periodically throughout the day by looking directly at the UPS power display. In Q1 2008 we will install a remote tracking and monitoring feature within our UPS systems that will provide constant power draw and status information. APC 7900 series strips are pre-installed within each cabinet (
http://apc.com/products/family/index.cfm?id=70) and power monitoring can be performed within each cabinet remotely or by looking directly at the strip. Login access is provided by UnitedLayer after move-in.
Answer: As we have built our data center infrastructure to very exact power specifications, it is HIGHLY recommended that clients do NOT exceed the 16Amps usable on a 20Amp circuit or the 24Amps usable on a 30Amp circuit as this may cause the circuit to overload and blow. In most cases, an overloaded circuit will simply turn off, causing a power outage in the cabinet and requiring the circuits to be manually turned on.
If a client exceeds the usable power limits within their cabinet(s), including those within 1/2 cabinets with only 8Amps usable, the owner has 48 hours to reduce this load to usable power limits or face a $75 per day surcharge for the first 7 days, escalating to a $125 per day surcharge for the next 7 days, TO BE COMPLETELY TURNED OFF AFTER 14 DAYS OF EXCEEDING YOUR POWER LIMIT, SUBSEQUENT TO A 48 HOUR NOTIFICATION.
Answer: UnitedLayer is not responsible for compensating you for your damaged or lost equipment if an earthquake or other force majeure is responsible for said damages. As a result, we HIGHLY suggest clients carry Business Property coverage (including Business Continuity) in addition to Earthquake coverage for their hardware property. For details, please refer to:
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Section 1.3 of the UnitedLayer Colocation & Power Services - Service Level Agreement
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Section 1.3 of the UnitedLayer IP Transit Services - Service Level Agreement
Answer: We REQUIRE that all colocation clients carry at least a General Liability Insurance policy with a minimum of $1M per occurrence, $2M aggregate limit and $300k Fire coverage (for damage to rented premises). This is basic business insurance. Please refer to Question 24 for further details.
We also require that our clients who will be servicing their equipment within our facilities carry Workers Compensation insurance. If your company employee is to injure him/herself at our facility through no fault of our own, this prevents UnitedLayer from being pulled into the claim.
We also suggest clients carry Business Property coverage (including Business Continuity) in addition to Earthquake coverage for their hardware property.
Answer: For colocation clients, we highly encourage the use of our pre-installed remote access PDUs allowing remote power cycling of your equipment by port. After hours support can be reached in two ways; by emailing support@unitedlayer.com or by calling the Support number at 415-349-2102. Thereafter, an email response will be delivered to the Requestor, including an update on the status of the Ticket's resolution along with the identity of the person assigned to resolve it. Calls to the support number are directed to a live person 24x7. A ticket will be opened by the Support person who handles the call, assigning the caller as the ticket's Requestor.
The severity of the problem will dictate our response time. Please refer
