Answer: Yes, we do most tasks within reason for free so long as it is under 10 minutes, with a limit of 2 free instances a month. We highly recommend and suggest doing all power reboots through the remote access PDU provided to you and are happy to help you set this device up. Everything else however, such as manual restarts, etc., are subject to our 10 minute rule, i.e. if your remote hands request takes more than 10 minutes, you will be charged at a rate of $125/hr (10 min = $21, 30 min = $62.50). We will do our best to inform you when we go "on the clock" or if it sounds like a request will take more than 10 minutes, but as we receive multiple "can you please just do me this one quick favor" requests throughout the day, please be aware that we must hold a strict adherence to this policy.
Answer: We currently use Nagios
www.nagios.org for all system monitoring. Bandwidth and facility power and temperature monitoring are done through Cacti
www.cacti.net. Client reports on bandwidth and power are issued once a month with billing and clients also have access to real time Cacti graphs upon request.
We plan to have a full service Client Portal, providing instant access to all this information with a variety of other self monitoring and ticket monitoring tools available live by Q2 of 2008. We encourage any/all feedback as to what functionality you would like to see within this Client Portal, so please feel free to call us and leave your suggestions at any time, as this will be taken into consideration while we continue developing this feature over the next few months.
Answer: We can provide 10Mbps to 10Gbps Ethernet, OC3-OC48 Optical, Wireless, TDM such as DS1-DS3, Wireless, and deliver last mile from DS1 to multi-gigabit via Fiber, wireless (802.11, 802.16, etc.), copper, etc.
Answer: From the network side we offer Layer 2 VLANs, BGP, HSRP, Gateway, and Load Balancing. We also offer Managed Routers and Switches and layer 4 SMTP MX, DNS (forward and reverse).
Answer: A /27 comes standard with a transit commit or purchase of a full cabinet. A /28 comes standard with a 1/2 cabinet. A /30 comes standard with our un-managed server solutions and a /29 comes standard with our managed server solutions. Additional IP's are charged at $1 per IP per month and sold in blocks of 4. A request for non contiguous IP blocks can be accommodated with a $199 setup fee.
Answer: Copper (for telecom circuits), Cat5e, Cat6e, single and multimode fiber.
Answer: UnitedLayer uses the 95
th Percentile billing method which measures and graphs bandwidth usage both coming from and going to a given customer every 5 minutes in Megabits per second (Mbps) over the course of a given month. We look at the larger of the 2 graphs (either bandwidth coming in or going out) and calculate your 95
th Percentile bill rate by removing the top 5% of all the data gathered for that graph (equates to @ 1.5 days worth of your peak traffic). Your 95
th Percentile bill rate is then the very next data point after the top 5% has been removed.
This is the method ALL Tier 1 transit providers charge for bandwidth usage.
Answer: Please refer to our Network Map for details. We currently have a 10Gbps ring throughout San Francisco, the South Bay and Los Angeles with feeds into Equinix locations in Ashburn, VA and Chicago, IL.
