Answer: A hard copy invoice goes out on the 1st of every month as well as an email with the invoice for services to be rendered over the following month. For example, you will receive an invoice for the month of February on January 1st. This is true for all services with the exception of Bandwidth.
As we can not predict your bandwidth usage or overage for the upcoming month, your invoice will include what your bill for the previous month's usage. For example, your January 1st invoice will include your bill for your December bandwidth usage AND as stated above, your bill for all other services to be rendered in February.
Answer: If your expected move in date is not on the first of the month, your invoice will be prorated an amount equal to the # of days that your cabinet(s) were not provisioned.
Answer: All credits due to a client are deducted from your next month's invoice and are not to exceed one month's service fees. For complete details please refer to the UnitedLayer Master Service Level Agreement and all relevant Service Level Agreements.
Answer: Yes. A client who wishes to sign a Month to Month contract will have an additional 10% added to their monthly bill. A client who wishes to sign a 6 Month contract will have an additional 5% added to their monthly bill. All listed pricing is in reference to a 1-year contract. 2-year contracts are only accepted on a case by case basis and are subject to a 5% increase on their Monthly Recurring Cost to take effect after the 12th month of the contract and continue through the termination of the contract.
Answer: Clients who pay in full for 6 months will have the 5% surcharge listed in Question 40 waived from their Monthly bill. Clients who pay in full for 1 year will receive 1 month worth of services deducted from their total bill. UnitedLayer does not accept prepayment for 2 year contracts.
Answer: When you wish to add new services to your contract, an entirely new and updated contract is required moving forward. Whatever services you currently have will remain at their fixed pricing until the end of their contract term. Any net new services added are subject to current pricing rates and corresponding setup fees.
Answer: Yes, a security deposit is required to prevent clients from simply not paying their last month of service and moving out without our notice. (unfortunately we've had this happen in the past). We require a 50% deposit on clients Monthly Recurring Fees, not to exceed $3,000. This fee will of course be returned upon your decision to leave UnitedLayer, and can be deducted from your last month's bill.
Answer: We accept credit card payments for clients with a monthly fee LESS THAN or equal to $500. If your monthly fee is GREATER than $500, we can also accept credit card payments if you are willing to pay a 4% surcharge to offset the fees we must pay in processing this transaction. If you would like to set up a recurring credit card payment or wire transfer, please let us know and we will send the appropriate forms to get this started.
Answer: UnitedLayer provides managed solutions for servers, routers, switches, firewalls, and load balancers.
Answer:
Servers - Dell 1950 or 2950 Chassis - www.dell.com
Switches - Foundry FastIron - www.foundrynet.com
Routers - Cisco - depends on client needs, though typically 2950's - www.cisco.com
Firewalls - Netscreen SSG/ISG Series - www.netscreen.com
Load Balancers - Foundry ServerIron GT & XL - www.foundrynet.com
