Job Description

• Manage Customer demonstrations and Presentations and be technically sound with current technologies. 
• Manage the customer POC’s. 
• Primary Contact for a specific list of Customers, onboard devices to UnityOne and configure monitoring/alerting. 
• Work on automation scripts using Python/Shell as per requirement. 
• Integration of UnityOne with 3rd Party tools which support APIs like ServiceNow and others. 
• Validate ticketing system integration and correct the configurations. 
• Create new monitors based on SNMP/Python/PowerShell/Shell for various types of devices to monitor/alert. 
• Configuring Dashboards, Alert correlation policies, Process Automations 
• Manage Gateway Implementation of UnityOne in Kubernetes pods. 
• Deploy Virtual Machines in Customer environment – VMware/Hyper-V/XenCenter/Azure/AWS for monitoring their environment. 
• Esxi Server onboard and work on Monitoring template assignment in UnityOne Prod Env. Create Roles and Permission sets. 
• Microsoft DNS Onboard, create specific monitoring template and Service Map 
• Evaluate Solution Document with Production Environment to find the Gaps. 
• Working on onboarding Container (Kubernetes) into UnityOne 
• Create new monitors based on SNMP for various types of devices from MIBs to support newer versions or hardware for monitoring and support. 
• Good Exposure on Storage technologies like NetApp, Hitachi, Pure Storage, Nimble and others 
• Create Service Adoption Document 
• Provide RCA on monitoring related issues. 
• Create automated jobs for patching, backups, and discovery of the devices in the customer environment. 
• Create Workflows for Automation with Ansible. 
• Deliver Training and Certifications to Customers – Admin and Specialist training.