AI-Powered Alert Reduction and Compliance for European Retailer

AI-Powered Alert Reduction and Compliance for European Retailer

AI-powered IT monitoring and compliance for retailers
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UnitedLayer empowered one of Europe’s largest building materials retailers and distributors to modernize IT operations, unify monitoring, and achieve compliance across a vast hybrid environment. Leveraging AI-powered automation and secure cloud infrastructure, the retailer gained real-time visibility, operational agility, and robust compliance.

Key Challenges

  • Fragmented Monitoring & Visibility Gaps: Multiple tools and siloed teams with no centralized monitoring console
  • Alert Fatigue: Thousands of alerts per day, high false positives, and excessive manual ticket handling
  • Hybrid Complexity: Required unified monitoring across AS400, VMware, Windows/Linux servers, databases, and application endpoints
  • Manual Incident Resolution: High effort and time required for troubleshooting and root cause analysis
  • Compliance & Security: With customer and business data flowing, compliance with standards such as PCI DSS, GDPR, ISO 27001, and SOC 2, became paramount

Solutions Delivered

Unified Monitoring

  • Real-time monitoring for AS400 systems, VMs, servers, databases, and application URLs
  • Health checks, service state tracking, and performance thresholds configured across all environments
  • Integration with ServiceNow ITSM for ticket automation and notifications

AI/ML Event Correlation & Automation

  • AI-powered noise reduction, false positive filtering, and cross-domain alert correlation
  • Auto-remediation setup for recurring incidents, reducing manual workload
  • Root cause analysis accelerated with a contextual view of related alerts

Custom Alert Management

  • Rule-based alerts tuned to evolving CI changes and probable failure conditions
  • Custom workflows for early detection and resolution of service failures
  • URL availability monitoring, including response time, DNS failure, login checks, and more

UnitedSecure for Compliance & Data Protection

  • Implemented encryption and role-based access controls
  • Provided audit-ready compliance for PCI DSS, GDPR, ISO 27001, and SOC 2.
  • Enabled tamper-proof event logging and immutable audit trails

Result

PCI DSS, GDPR, ISO 27001, SOC 2 Achieved and maintained audit-ready compliance with global regulatory standards
  • Centralized Visibility: Achieved unified, single-pane-of-glass visibility—eliminating operational silos
  • Reduced Alert Fatigue: AI/ML-driven correlation reduced false positives and redundant alerts, improving the signal-to-noise ratio across systems
  • Simplified Ticket Management: Automated noise filtering and alert prioritization minimized manual ticket handling and response delays
  • Accelerated Incident Resolution: Automated remediation and contextual alert mapping reduced MTTD and MTTR, enabling faster, more proactive IT responses
  • Root Cause Clarity: Cross-domain correlation helped teams quickly identify and resolve the underlying issues behind recurring incidents
  • Optimized IT Resources: By automating routine incident handling, IT staff were freed to focus on strategic projects and innovation

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