UnityOne

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ITSM (IT Service Management)

ITSM (IT Service Management)

ITSM refers to the structured approach of managing IT services through defined policies, processes, and tools that support the delivery, optimization, and governance of IT operations. It helps improve service quality, user satisfaction, and operational transparency. UnitedLayer integrates ITSM capabilities into its cloud platforms, enabling enterprises to manage service delivery efficiently across hybrid and multicloud environments.

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