The client is a leading global manufacturing company based out in US with multiple manufacturing plants located globally that manufactures high end machinery equipment for its customers.
All the existing monitoring tools in the customer environment were functioning in silos, impacting the overall day-to-day operations
Events generated by these tools were not correlated and managed correctly and, due to this, the operation team was struggling to identify, investigate and resolve critical issues
Moreover, the lack of end-to-end visibility of IT Infrastructure was causing delay in making strategic discussions
Without persona-based dashboards it was quite challenging for the Technology team to streamline end to end business as usual operation
Manual way of tickets creation and Resolution was time consuming and tedious at the same time
Exploring Success Stories and Innovative Solutions Across Diverse Industries Globally with Real-World Applications and Measurable Results
Full-stack Hybrid IT discovery and dependency mapping to discover entire hybrid IT estate from the data center to the cloud and everything in between to maintain up-to-date inventory.
Integrated UnityOne’s monitoring to replace all the existing tools of customer with one single tool from where users can have end to end visibility across different IT environments.
Integrated UnityOne’s monitoring to replace all the existing tools of customer with one single tool from where users can have end to end visibility across different IT environments.
Automated rule-based service ticket routing to right technical departments enabled customer with quick resolution of user problems, infrastructure changes, configuration change requests in single touch points.
Despite growing IT workloads this engagement enabled better utilization of resources, tools, frameworks to remediate higher volumes of failures that improves the overall service delivery process and enhances customer experience. Builded single step recovery use cases to handle repeated failures and decrease downtimes.
Role based dashboards for IT Directors, Operations team, Development teams to monitor, manage resources effectively and visualize insights in real time to take strategic decisions.
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