COVID-19 Pandemic Plan for Business Continuity

17, March 2019


Unitedlayer San Francisco Enhanced COVID-19 Response Protocols

 We Are In This Together, And We Are Here To Help

 The coronavirus COVID-19, and the measures taken to avoid the virus spreading, have a huge impact on the global economy, and it will no doubt also affect your business and your employees.

We have taken swift action to shore up our own business operations and ensure business continuity. Simultaneously, we’ve worked to safeguard our employees and minimize the risk of exposure to COVID-19, especially for people on the ground in our data centers, as per guidance from the authorities. Clients will continue to have full access to their UnitedLayer account team and support services. The UnitedLayer San Francisco facility will be implementing the following additional protocols to ensure that we effectively continue operations without disruption.

 The measures now in place are:

 Staff Scheduling Adjustments

 The UnitedLayer San Francisco facility will commence implementing alternative staffing scheduling to reduce staff interaction and infection risk across engineering, remote hands and security personnel. This may include alterations to the number of personnel on-site per shift to maintain broader coverage continuity. All sites currently providing 24x7 coverage will continue this coverage model with additional resource dispatch capabilities available if required.

 Planned Preventative Maintenance Moratorium

 All planned preventative maintenance activity requiring vendors on-site will be postponed for approximately 30-days (until April 15th). Vendors will be engaged for critical repairs as necessary and our on-site engineering personnel will continue daily rounds, routine infrastructure maintenance and inspections.

 Increased Disinfecting Of High-Traffic, High-Touch Areas

 The UnitedLayer San Francisco facility will implement enhanced disinfection protocols utilizing hospital-grade disinfectants for high traffic areas multiple times daily with a focus on, but not limited to, visitor check-in areas, door handles, biometric readers, bathrooms & shared breakroom environments. Additional cleaning protocols will be implemented in the event an on-site virus case is confirmed and full building disinfection or evacuation is required by authorities.

 Expanded Verbal & Temperature Screening Protocols

 All persons entering the UnitedLayer San Francisco facility (i.e., employees, customers, visitors or vendors) will continue to be verbally screened by Security upon entry prior to being allowed access. 

Questions will include:

1.     Do you have any flu-like symptoms (for example: fever, sore throat, dry cough, body aches/pains, headache or shortness of breath)?

2.     Have you been in contact with anyone who has tested positive for COVID-19 in the past 14 days?

3.     Have you been turned away from one of our facilities within the past 14 days?

 If the verbal survey results in an affirmative risk response, the individual will be asked not to enter the site and the site team will advise the main point of contact for the customer or supplier

 In addition, if permitted by local authorities and our security partners, we will begin to commence the temperature screening of all individuals entering the facility.

·    Any individual with a temperature exceeding 99.5° F (37.5° C), will be denied access to the facility.

 In addition to UnitedLayer San Francisco facility’s actions above, we are asking all customers to implement the following guidelines proactively:

1. Practice proper social distancing and limit close contact with UnitedLayer engineering, remote hands and security personnel. Our team is your team, so help us stay healthy.

2. Reduce staff to essential personnel only and limit vendor access to critical work exclusively. Limiting foot traffic into the facility will significantly reduce exposure to all facility personnel.

3.Direct any personnel, vendors or visitors not to visit the facility if feeling any cold or flu-like symptoms or have any immediate family members who have been diagnosed with COVID-19.

4. Instruct all personnel to increase personal hygiene efforts by routinely washing hands, using hand sanitizer and covering your nose and mouth when sneezing or coughing.

 Our objective is to keep all our customers, staff and visitors safe and your critical operations running. These measures are an extension of the ones announced previously (on 15th March). As a result, UnitedLayer San Francisco facility is reserving the right to deny entry to any individual not successfully passing screening protocols. We apologize in advance for any expected inconvenience or delays that may occur as a result of this screening process.

We will continue to align our protocols based on the guidelines issued by regional governmental or public health agencies to mitigate disruption or risk to your critical operations. 

 We are here to help you by taking care of your remote hand needs in the San Francisco facility, so that you can work from home and be safe.