Smart Hands service provides its customers with exclusive onsite technical assistance and troubleshooting services along with hardware installation and decommissioning services, fiber circuit installation to reduce signal errors, device management for remote device configuration, monitoring, alerting, escalation to assess their workloads, and identify potential hardware failures before they result in downtime. All these services come with 24x7x365 support, with highly trained certified experts and skilled technicians with a maximum of 15 minutes of response time globally.
Fiber Circuit Installation
Offers highly skilled fiber circuit installation technicians to install the fiber optic cable with a low-stress bend radius, reducing the signal errors.
Offers remote device configuration and scheduled change management services.
Monitoring, Alerting, Escalation
Offers monitoring and tracking of specific metrics in real-time and sends alerts or notifications to customers, allowing them to identify potential deployment problems, assess their workloads, and identify potential hardware failures before they result in downtime.
Offers round the clock 24x7x365 support services through its highly trained certified experts and skilled technicians with 15 mins response time globally.